Our Response to the COVID-19 (Coronavirus Disease) Pandemic
As we continue to closely monitor the COVID-19 (Coronavirus Disease) pandemic, I wanted to share with you some steps that we taking to protect our staff and clients.
We have listed answers to frequently asked questions. Please reach out to us at firstname.lastname@example.org or 800-296-2290 for assistance with your legal matters.
Are our offices currently open during normal business hours?
Yes, we are open. However, we are currently working from home and other remote locations. During the pandemic, we are scheduling only phone appointments or video chats. If you have documents, please mail them to us by U. S. Mail or email them to email@example.com. Please do not come to our offices to drop off documents.
When and how can I contact you?
The best way to contact us is by calling 800-296-2290 or emailing me at firstname.lastname@example.org. You may call or email 24/7. If you call and you are prompted to leave a phone message, please do so and your call will be returned promptly.
Are you accepting new clients?
Yes. Even during the this pandemic, the Social Security Administration continues to evaluate disability claims. If the evaluation turns out to unfavorable, an appeal will need to filed. We are here to help!
Which video chat platforms do we offer for clients?
Currently, we offer Skype and Zoom for video chats. If you have a different platform that you use, we will work with you to try to accommodateyou by using that platform.
How can I get updates regarding the status of my disability case?
Normally, we send updates on cases periodically. If you need further information about your case, please call me or email me for an update. I will respond promptly.
Are Social Security Offices open?
Currently, all Social Security offices, including local Social Security offices and hearing offices are not open for walk-in visits. Most of the employees at these offices are working from home. The local offices and hearing offices do answer the phone. Likely, it will be answered by an employee from a remote location.
Will my OHO hearing be rescheduled?
Whether your case will be reset is not clear. You should assume that the hearing will be held unless we tell you otherwise. Because the Social Security offices are closed, people with hearings are not allowed to come into the hearing offices for hearings. Instead, a hearing office employee will call the person who has a hearing. The hearing office employee will offer a telephone hearing instead of face to face hearing (the face to face hearings include a hearing before a live judge and a hearing by video). If the person who has a hearing scheduled opts not to have a hearing by phone, the hearing will be re-set at a later time after the hearing office has re-opened.
What happens if you cannot come to a hearing because you are sick or quarantined?
If you are sick or quarantined and have a hearing coming up, please call me immediately.
I am committed to continuing to serve your needs the best way I can and appreciate your cooperation and understanding during this time of uncertainty. Please do not hesitate to call the office if you have any questions or concerns. You may wish to refer to the following links for CDC, state and Social Security Administration updates regarding public health orders and hearing office operations.